IT Alerts 4
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Degradation: TAMU Health Round Rock Telephone Service (Resolved)
Issue began on 2024-05-03 00:48:03 with TAMU Supported IT Service (TAMU) - Resolved on 2024-05-03 12:53:58
The TAMU Health Round Rock Regional Campus is not able to place or receive outside calls. The internal campus phone service is unaffected. Our admins are currently working with AT&T to resolve the issue. There is no estimated time of resolution at this moment and updates will be provided as they become available.
Additional Comments - 2024-05-03 12:30:07: AT&T reported a power outage at one of its facilities that was providing our connectivity. Power has been restored at that location. We are currently testing our phone support.
Additional Comments - 2024-05-03 10:11:30: Outbound calling has been restored by re-routing to the Bryan phone circuits. Users in Round Rock are advised to dial out as if it was a long distance call using the following format, 81 - area code - phone number. Inbound calling is still down.
Resolved
Degradation: Zachry Engineering Education Complex OAL Printer Issues (Resolved)
Issue began on 2024-05-03 07:36:00 with OAL Printers (TAMU-OAL) - Resolved on 2024-05-03 08:08:00
Campus members are reportedly experincing issues printing from OAL Printers within the Zachry Engineering Education Complex. Our admins are currently investigating the issue. Currently there are no reported issues with OAL Printers within other buidlings. There is no estimated time of resolution at this moment. Updates will be provided as they become available.
Additional Comments - 2024-05-03 08:14:01: Campus members should no longer experience issues printing from the OAL Printers within the Zachry Engineering Education Complex. If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu. Any comments or questions concerning this IT Alert publication should also be directed to the Technology Services Help Desk Central.
Resolved
Degradation: Laserfiche Forms Degradation - Adding New Users
Issue began on 2024-05-02 16:41:00 with Laserfiche (TAMU)
Laserfiche is experiencing issues with adding new Users to Sync with Forms. This does not affect existing users or forms processes. Admins are currently working with Laserfiche Support for a resolution and will provide updates as they become available. For assistance with users - please contact LFsupport@tamu,edu
Degradation: Respondus Lockdown Browser & Monitor Issues
Issue began on 2024-03-28 09:30:00 with LMS Tools (TAMU)
Some professors and students are experiencing issues with the Respondus Lockdown Browser. The Learning Management System (LMS) support teams are continuing to work with the vendor to investigate the root cause. Here are some possible workarounds: https://lms.tamu.edu/getmedia/f51cb747-92a1-4d53-b9d0-c3f71e0781e1/Respondus-Quiz-Workaround.pdf There is no current estimated time of restoration. Updates will be posted as they are made available.
Additional Comments - 2024-04-05 12:33:50: The LMS team continue to work with the Respondus vendor to address the issue. There has been no further updates.
IT Changes 3
2024-04-23 10:53:31
Information : Storage sustainability efforts underway
Issue began on 2024-04-23 10:53:31 with Google Apps (TAMU)
This message is being distributed to Texas A&M University employees, current and former students with a 25 GB Google storage quota. Changes to Your Texas A&M Google Storage: Google recently changed how data storage is handled for higher education institutions and moved away from free, unlimited storage. Global changes by Google required a strategic review and plan for ongoing management of Texas A&M University's Google storage options. Microsoft will also begin charging for storage this year, and a similar strategy will be implemented to manage storage on that platform. Changes to Texas A&M Google Storage Include: * Current account holders will be given a My Drive quota based on existing usage plus a significant buffer for growth. There is a minimum quota of 25 GB for undergraduate students and staff and a minimum quota of 100 GB for graduate students and faculty. * New Shared Drives will be given a 25 GB quota. Existing Shared Drives will be given a quota based on their current size with a significant buffer to accommodate additional growth. Texas A&M Google storage quotas will be implemented for students and employees beginning May 18. All account holders will have ample data storage available and will not see any interruption in day-to-day activities with My Drive or Shared Drives.
2024-05-15 04:00:00
Planned Maintenance : ServiceNow Maintenance
Ending on 2024-05-15 08:00:00 with ServiceNow (TAMU)
Start Time: 5/15/24 4:00am End Time: 5/15/24 8:00am Impact to Customers: During the maintenance window, users may experience log outs, slowness, and other sporadic behavior. The final stage of the upgrade may force log out users. If you experience an outage or issue with ServiceNow past the above estimated end time, and you have attempted to clear your cache and cookies, please contact Technology Services - Help Desk Central at 979-845-8300. Any comments or questions concerning this maintenance should also be directed to Help Desk Central. CR: CHG0059183
2024-06-01 22:00:00
Planned Maintenance : Wireless Controller Code Upgrade
Ending on 2024-06-02 03:00:00 with Wireless Connectivity (TAMU)
Begin Time: Saturday June 1, 2024, 10:00 pm End Time: Sunday June 2, 2024, 03:00 am Networking will be updating the wireless core systems. This code upgrade will affect the following wireless services: TAMU_Wifi, TAMU_Visitor, TAMU_IoT, and eduroam. This will impact all controllers and may cause intermittent outages to the wireless network across the campus. The servers will be upgraded one at a time in order to minimize outages. If you experience any issues outside of this maintenance window, please, contact the Technology Services Help Desk Central at 979-845-8300 or helpdesk@tamu.edu. CR: CHG0059216
Additional Comments - 2024-05-03 12:53:55: Phone service in Round Rock is fully restored.